Shipping policy

SHIPPING POLICY

Last updated: August 31, 2026

This Shipping Policy explains how Mirqavo processes and delivers orders placed through Mirqavo.com.

By placing an order, you acknowledge and agree to the shipping terms described below, subject to any mandatory rights and protections applicable under the law.

1. Shipping Areas

Mirqavo currently ships orders from Germany to customers located in:

Germany
European Union member states

Shipping availability may vary depending on the destination, product, carrier availability and other logistical considerations.

The available shipping destination will be displayed during checkout.

We reserve the right not to accept or fulfill orders to certain locations where delivery is not reasonably possible or where legal, logistical or carrier restrictions apply.

2. Shipping Origin

Orders are generally dispatched from Germany.

Depending on stock availability and logistics, an order may be fulfilled from a third-party warehouse or fulfillment facility located in Germany.

3. Processing Time

Orders are normally processed after successful payment confirmation.

Estimated processing time:

[1–3 business days – TO BE CONFIRMED]

Processing times may be longer during periods of unusually high order volume, holidays, promotional campaigns or circumstances beyond our reasonable control.

Processing time is separate from shipping/transit time.

4. Delivery Times

Estimated delivery times will be displayed during checkout or otherwise communicated before the order is placed.

Typical estimated delivery times may be:

Germany: 2-4 business days
European Union: 6-7 business days

Delivery estimates are not guarantees unless a specific delivery date has been expressly agreed.

Carrier delays, weather, strikes, customs procedures, operational disruptions and other circumstances outside our reasonable control may affect delivery times.

5. Shipping Carriers

Mirqavo may use different shipping carriers depending on destination, package size, product characteristics, availability and shipping cost.

Possible carriers may include:

[DHL / DPD / GLS / UPS / FedEx / Other – TO BE CONFIRMED]

The carrier selected for an order may therefore vary.

Where tracking is available, tracking information will be provided to the customer after dispatch.

6. Shipping Costs

Shipping costs are calculated and displayed during checkout before the customer submits the order.

Shipping costs may vary depending on:

destination;
package dimensions;
product weight;
carrier;
shipping service;
number of products ordered; and
applicable promotional offers.

Any applicable shipping charges will be shown before the order is finalized.

7. Tracking

Where tracking is available, the customer will receive tracking information after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

Mirqavo is not responsible for temporary inaccuracies or delays in carrier tracking information.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

name;
street;
house number;
apartment/unit number;
postal code;
city; and
telephone/contact information where requested.

If an order cannot be delivered because the customer provided incorrect or incomplete information, additional delivery costs may apply where permitted by applicable law.

If the package is returned to Mirqavo because of an incorrect address, refusal or failure to accept delivery, we will contact the customer regarding the available options.

9. Failed Delivery Attempts

If a carrier attempts delivery but the customer is unavailable, the carrier may:

make another delivery attempt;
leave the package at an authorized location;
deliver it to a parcel shop or collection point; or
return it to the sender.

The exact procedure depends on the carrier and destination.

Customers should follow the carrier's instructions provided with the shipment.

10. Damaged Packaging

Mirrors are fragile products and may occasionally be damaged during transportation.

If the package appears visibly damaged upon delivery, customers should, where reasonably possible, document the condition of the package with photographs.

Customers should contact Mirqavo promptly if the product itself has been damaged.

Please do not dispose of the packaging until the matter has been resolved.

For detailed instructions regarding damaged products, please refer to our Damaged Products / Returns Policy.

Failure to report transport damage immediately does not automatically remove any mandatory statutory rights available to consumers.

11. Damaged Mirrors

If a mirror arrives damaged, please contact us as soon as reasonably possible.

Please provide:

order number;
photographs of the shipping box;
photographs of the internal packaging;
photographs of the damaged mirror;
photographs of shipping labels; and
a description of the damage.

Additional information may be requested where reasonably necessary to investigate the claim.

Depending on the circumstances and applicable law, Mirqavo may offer an appropriate remedy such as replacement, repair, price reduction or refund.

Where appropriate, Mirqavo may also pursue a claim against the relevant carrier.

12. Lost Shipments

If tracking indicates that a shipment has been lost or delivery has otherwise failed, customers should contact Mirqavo.

We will investigate the shipment with the relevant carrier.

Where a customer has statutory rights in relation to non-delivery, those rights remain unaffected by this policy.

13. Delayed Shipments

Estimated delivery times are provided in good faith and may be affected by circumstances outside our reasonable control.

Examples include:

carrier disruptions;
severe weather;
strikes;
natural disasters;
customs delays;
governmental restrictions;
technical failures;
unusually high shipment volumes; or
other logistical disruptions.

If a significant delivery delay occurs, Mirqavo will make reasonable efforts to assist the customer and provide available information.

Nothing in this section limits mandatory statutory rights relating to delivery delays.

14. Delivery of Multiple Products

If an order contains multiple products, Mirqavo may ship the products together or separately depending on stock availability, package size, warehouse location and logistical considerations.

Where products are shipped separately, the customer will not be charged additional shipping costs unless this was clearly communicated and agreed before the order was placed.

15. International EU Deliveries

For deliveries to other European Union countries, delivery times and available carriers may vary.

The customer is responsible for providing accurate delivery information required for the shipment.

Where mandatory taxes or charges apply to the transaction, these will be handled as required by applicable law and communicated at checkout where applicable.

16. Customs and Import Charges

For shipments within the European Union, customs duties generally do not apply to goods already lawfully placed on the EU market and shipped between EU member states.

If Mirqavo offers delivery to a destination subject to customs procedures in the future, the applicable customs, import tax and related arrangements will be clearly communicated before purchase where required.

17. Risk During Shipping

For consumer purchases, the transfer of risk during delivery is governed by the mandatory consumer-protection laws applicable to the transaction.

Nothing in this Shipping Policy transfers mandatory statutory delivery risks to the consumer.

For business customers, different rules may apply where legally permitted.

18. Refused Deliveries

Customers should not refuse delivery solely because they have changed their mind about an order.

Where a consumer wishes to cancel an order or exercise a right of withdrawal, the customer should follow the applicable cancellation/withdrawal procedure.

If a shipment is refused or returned without following the applicable procedure, Mirqavo will contact the customer to determine the appropriate next steps.

Mandatory statutory rights remain unaffected.

19. Delivery Restrictions

Certain products or destinations may be subject to carrier, safety, legal or logistical restrictions.

Mirqavo reserves the right to restrict delivery to a particular destination where fulfillment would be unlawful, unsafe or commercially unreasonable.

If an order cannot be fulfilled because of such a restriction, the customer will be informed and any payment due to be refunded will be processed in accordance with applicable law.

20. Contact

For shipping questions, tracking issues or delivery problems, please contact:

Mirqavo
Website: https://mirqavo.com
Email: Prodantoni1@gmail.com

Please include your order number whenever contacting us about an existing order.