Refund policy
RETURNS & REFUNDS POLICY
Last updated: August 31, 2026
At Mirqavo, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains how returns, cancellations, refunds and damaged or defective products are handled.
Nothing in this Policy limits or excludes any mandatory statutory consumer rights applicable to your purchase.
1. Right of Withdrawal for Consumers
If you are a consumer located in the European Union, you generally have a statutory right to withdraw from a distance contract without giving a reason within 14 days, subject to the legal requirements and exceptions applicable to your purchase.
The withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
If an order is delivered in multiple shipments, the applicable withdrawal period may begin in accordance with the applicable statutory rules.
You may exercise your right of withdrawal by clearly informing us of your decision to withdraw from the contract.
You may use our withdrawal form, but you are not required to use a specific form provided that your communication clearly states your decision to withdraw.
2. How to Request a Return
To request a return, please contact:
Mirqavo
Email: [BUSINESS EMAIL – TO BE COMPLETED]
Please include:
- your order number;
- your name;
- the product you wish to return; and
- a clear statement that you wish to withdraw from the purchase.
We will provide the return instructions applicable to your order.
3. Return Deadline
After notifying us of your withdrawal, you must send the goods back without undue delay and, in any event, within the period required by applicable law.
Unless otherwise agreed, the returned product should be sent to the return address provided by Mirqavo.
Do not send a return to the original shipping address unless we specifically instruct you to do so.
4. Condition of Returned Products
You may handle and inspect the product to the extent necessary to establish its nature, characteristics and functioning.
However, you may be liable for a reduction in the value of the goods if the reduction results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by applicable law.
Because mirrors are fragile, customers should take reasonable care when handling, packaging and returning them.
5. Return Packaging
Mirrors must be packaged securely for return transportation.
Where reasonably possible, customers should use the original packaging and protective materials.
If the original packaging is no longer available, the customer should use suitable protective packaging designed to reduce the risk of damage during transportation.
Customers should retain proof of return shipment.
6. Return Shipping Costs
Unless Mirqavo expressly offers free returns, the direct cost of returning goods following a withdrawal may be borne by the customer where permitted by applicable law and where the customer was informed of this before placing the order.
Because mirrors can be large and fragile, return transportation costs may vary depending on the destination, package dimensions, weight and carrier.
The applicable return-cost information will be communicated before or at the time required by law.
Where Mirqavo is legally required to bear return costs, Mirqavo will do so.
7. Refunds Following Withdrawal
If you validly withdraw from a contract, Mirqavo will refund the payments received from you as required by applicable law.
This generally includes the standard delivery cost paid for the original delivery, but not additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option offered by us.
The refund will normally be made using the same payment method used for the original transaction unless another method has been expressly agreed.
8. Timing of Refunds
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs earlier, where permitted by applicable law.
Once the applicable conditions for the refund have been satisfied, we will process the refund without undue delay.
The time required for the money to appear in your account may depend on your bank or payment provider.
9. Damaged Products Received by the Customer
If your mirror arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- your order number;
- photographs of the outer packaging;
- photographs of the internal packaging;
- photographs of the damaged mirror;
- photographs of the shipping label; and
- a description of the damage.
Please retain the original packaging until the matter has been resolved where reasonably possible.
Do not install or use an electrically damaged mirror.
Depending on the circumstances and applicable law, Mirqavo may arrange an appropriate remedy, which may include:
- replacement;
- repair;
- price reduction; or
- refund.
Where appropriate, we may also submit a claim to the shipping carrier.
Failure to provide photographs or other requested information does not automatically eliminate mandatory statutory consumer rights.
10. Defective or Non-Conforming Products
If a product is defective, faulty or does not conform to the contract, please contact us.
Defective products are handled separately from ordinary change-of-mind returns.
Depending on the circumstances and applicable law, you may have statutory rights including repair, replacement, price reduction or cancellation/refund.
These statutory rights apply independently of any voluntary return policy offered by Mirqavo.
11. Electrical Defects
If an electrical component of a mirror appears defective, damaged, overheated, malfunctioning or unsafe:
Do not continue using the product.
Disconnect it from the electrical supply where this can be done safely and contact Mirqavo.
Customers must not attempt unauthorized repairs or modifications to electrical components.
12. Wrong or Incorrect Product
If you receive a product that is materially different from the product ordered, please contact us promptly.
We will investigate the issue and provide an appropriate remedy in accordance with applicable law.
Where the error is attributable to Mirqavo, we will arrange the appropriate return/replacement process.
13. Missing Parts or Accessories
If your order is missing components, accessories, mounting parts or other items stated as included with the product, please contact us.
Please provide your order number and, where possible, photographs of the contents received.
We may provide the missing component or another appropriate remedy depending on the circumstances.
14. Products Damaged After Delivery
Mirqavo is not responsible for damage caused solely by misuse, accidents, unauthorized modifications, improper installation, unsuitable mounting surfaces, incorrect electrical connection, failure to follow the manufacturer's instructions or other customer-caused damage, to the extent permitted by applicable law.
This does not affect any statutory rights relating to defects or non-conformity that already existed when the applicable risk passed to the customer.
15. Installation and Mounting
Mirqavo does not provide professional installation or mounting services unless expressly stated otherwise.
Customers are responsible for following the manufacturer's installation instructions and ensuring that the wall, mounting surface, fixing method and electrical connection are suitable.
Improper installation may result in damage to the mirror or property and may create a safety risk.
Where professional electrical work is required, customers should use a qualified professional.
16. Non-Returnable Situations
The statutory right of withdrawal may not apply in circumstances expressly excluded by applicable law.
At present, Mirqavo primarily sells standard, non-personalized products.
If Mirqavo introduces products that are made according to a customer's individual specifications or are clearly personalized, the applicable legal withdrawal rules and any relevant exceptions will be stated on the relevant product page before purchase.
17. Exchanges
If you would like to exchange a product, please contact us.
Depending on stock availability and the reason for the exchange, we may offer an exchange or another appropriate solution.
Where the law provides a specific remedy, that statutory remedy will take precedence.
18. Refunds for Canceled or Unfulfilled Orders
If Mirqavo cancels an order after payment has been received because the product is unavailable or the order cannot reasonably be fulfilled, the amount paid for the canceled order will be refunded in accordance with applicable law.
19. Abuse of the Return Process
Mirqavo reserves the right to investigate suspected fraudulent or abusive return activity.
Nothing in this section restricts a consumer's legitimate statutory rights.
Where permitted by law, Mirqavo may take appropriate action against fraudulent transactions, deliberate damage, false claims or other unlawful conduct.
20. Business Customers
The statutory consumer right of withdrawal described above applies to consumers and may not apply to customers purchasing primarily for business or commercial purposes.
Business customers may have different contractual and statutory rights.
21. Contact
For returns, refunds, damaged products or complaints, please contact:
Mirqavo
Website: https://mirqavo.com
Email: [BUSINESS EMAIL – TO BE COMPLETED]
Please include your order number in all communications concerning an existing order.
MODEL WITHDRAWAL FORM
If you wish to withdraw from your contract, you may use the following wording:
To:
Mirqavo
BUSINESS ADDRESS: Jahnstrasse 2, 74343 Sachsenheim Germany, Land: Baden Württemberg
BUSINESS EMAIL: Prodantoni1@gmail.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product: __________________________
Order number: _____________________
Ordered on: ________________________
Received on: _______________________
Customer name: _____________________
Customer address: ___________________
Date: ______________________________
Signature (only if this form is submitted on paper):